Healthy Cities: Together We Step

Healthy Cities: Together We Step – Season 1

"Healthy Cities" is Bupa’s global initiative promoting physical wellbeing and the planet health, aiming to making cities healthier places for people to live. Through Healthy Cities, we aim to support people’s health in a changing climate and help them understand the link between their wellbeing and the environment. Visit www.bupa.com.hk/en/healthycities to explore Bupa Hong Kong’s Mission Regenerate projects.

To promote a healthy lifestyle, Bupa Hong Kong is launching a Step Challenge now on Blua Health app, starting today till 30 April 2025. Joining is simple! Stay active for at least 30 days, achieve a minimum of 6,000 steps per day, and regularly sync your steps on the app. To join the challenge, first go to “My missions” on the app homepage, then select “Assemble! Health warriors”, and then open “Healthy Cities: Together We Step – Season 1” challenge, finally tap on “Join challenge” and “Sync your steps”.

We appreciate your commitment to staying healthy and want to reward your efforts. The first 5,000 participants who successfully join the challenge will receive 1,000 Blua Points as a Participation Reward. Plus, the top 100 participants with the highest eligible step counts during the challenge period will share a Grand Prize of 5,000,000 Blua Points!

We look forward to your participation! The winner list will be announced on this page by May 15, 2025. Please read the terms and conditions below before joining.

View winners

Terms and Conditions:

1. The "Healthy Cities: Together We Step – Season 1" (the “Challenge”), organised by Bupa Hong Kong, takes place from 00:00 on 24 March 2025 to 23:59 on 30 April 2024 inclusive, Hong Kong time (the "Campaign Period").
2. The Challenge is open to all Blua Health App users.

Eligibility and Participation:
3. During the Campaign Period, any eligible participant who opens the ,“Healthy Cities: Together We Step – Season 1” challenge in the “Assemble! Health warriors!” within the “My missions” section, and clicks “Join Challenge” and “Sync your steps” in the Blua Health app will be enrolled in the Challenge. On the same calendar day, steps counted by the participant’s mobile phone (via Health Connect or Apple Health) will be synced with Blua Health app, and these recorded steps will contribute to the participant’s accumulated step count for the Challenge.
4. Steps recorded by your mobile phone on a given calendar day but not synced with the Blua Health app will not be counted towards the Challenge. Only the steps synced at the time of your last “Sync your steps” action will be considered.

For example, if your last click of “Sync your steps” occurs on 15 April 2025, only the steps recorded up to that moment on 15 April 2025 will be counted. Any steps accumulated after your last sync until the end of the Challenge will not be recorded.

To ensure accuracy, participants are strongly encouraged to sync their steps regularly throughout the Campaign Period. You’ll not be able to sync your previous steps in any way after the challenge ends. Bupa Hong Kong will not accept any requests for recovery, supplementation, or adjustments for steps not recorded in the Blua Health app.
5. The Challenge requires participants to engage in at least 30 days of activity, with a minimum of 6,000 steps per day.
6. The maximum daily step count is 20,000 steps. Any steps exceeding this daily limit will not be considered.
7. Participants should assess their own health condition and fitness level before participating in the Challenge. If you feel any discomfort during the mission, please stop immediately and consult a doctor for professional advice.
8. The first 5,000 participants who successfully join the Challenge will receive a Participation Reward of 1,000 Blua Points in their Individual Wallet.
9. All eligible participants will be ranked based on the total accumulated steps recorded in the Blua Health app during the Campaign Period. The Top 100 participants with the highest eligible step counts (only the highest 30-day step count during the Campaign Period will be considered) ("Winners”) will share a Grand Prize of 5,000,000 Blua Points, meaning each Winner will receive 50,000 Blua points in their Individual Wallet.
10. In the event of a tie for the Grand Prize, the total number of days participated will be used as an additional factor to determine the final winners.

Notification:
11. The results of the Challenge, including but not limited to the prize winner’s account name, membership number, and the first four letters of their email address provided for award or prize redemption, will be published on www.bluahealth.com.hk/healthycities/ no later than 15 May 2025.
12. The first 5,000 participants who successfully join the Challenge and the Winners will receive an individual notification regarding their prize via in-app notification on the Blua Health app and/or email on or before 17 May 2025.
13. The Blua Points for both the Participation Award and the Grand Prize will be credited to the prize winners’ Individual Wallet in the Blua Health on or before 31 May 2025.
14. Elite members must switch from 'Group Wallet' to 'Individual Wallet' on the Marketplace page to redeem rewards using their awarded Blua Points.

General:
15. The Challenge will only consider accumulated steps recorded in the Blua Heath app during the Campaign Period as eligible steps and subject to a daily maximum of 20,000 steps. Any steps not synced with the Blua Health app or step records from other mobile applications will not be considered valid and eligible record for the purpose of this Challenge. Bupa Hong Kong will not accept and handle any requests for recovery, supplementation or adjustment of any steps not recorded on the Blua Health app.
16. Participants must still be a Blua Health member on the date of award distribution, otherwise such participant will be disqualified and their award forfeited without notice.
17. The results of the Challenge, including but not limited to the winner’s account name, membership number and the first four letters of their email address provided for award or prize redemption, will be published on www.bluahealth.com.hk/healthycities/ .
18. If any information provided to register a Blua Health account (including but not limited to email address) is untrue, incorrect, incomplete or invalid, the participant will be disqualified from participating in and/or winning the Challenge. Participants are responsible for ensuring that the information provided is accurate and valid. Bupa Hong Kong will not be liable for any losses resulting from inaccurate information, including but not limited to the unsuccessful delivery of notification emails as mentioned in the “Notification” section of these terms and conditions.
19. Anyone who participates in the challenge signifies that they understand and agree to be bound by the terms and conditions of the Challenge. Bupa Hong Kong reserves the right to verify the identity of any winner at any time, before or after the completion of the Challenge. Bupa Hong Kong also reserves the right to refuse or disqualify any participant who, in Bupa Hong Kong’s reasonable opinion, has breached any of these terms and conditions, has acted suspiciously, or has caused or may cause disruption to the fairness in any way, and to hold them accountable to indemnify Bupa Hong Kong for any loss suffered as a result. Furthermore, Bupa Hong Kong’s decision on any participant’s entitlement to an award or prize shall be final.
20. The award or prize is not exchangeable, returnable, transferrable, or redeemable for cash, while it may be used with other Blua Points in the member’s wallet to exchange certain vouchers for goods or services within the Blua Health app. Participants are solely responsible for any additional costs incurred in connection with the Challenge and the redemption or use of any award or prize (if any).
21. Bupa Hong Kong reserves the right to cancel or terminate the Challenge (in whole or in part) or amend these terms and conditions at any time without prior notice.
22. Bupa Hong Kong reserves the right to replace any award or prize with a different one, and the value and/or nature of the replacement may differ from the original prize.
23. The use of redeemed vouchers, goods or services obtained via Blua Points will be subject to the terms and conditions imposed by the supplier of the vouchers, goods or services.
24. In the event of any discrepancies between the promotional materials and these terms and conditions, these terms and conditions shall prevail.
25. No person other than the eligible participants and Bupa Hong Kong shall have any rights under the Contracts (Rights of Third Parties) Ordinance to enforce or benefit from any provisions of these terms and conditions.
26. All data of the Challenge (including but not limited to participation time and accumulated steps, etc.) will be based on the data collected by the server in Hong Kong. Bupa Hong Kong shall not be liable for any delays, losses, errors or damages related to information submitted by participants or notification emails sent by Bupa Hong Kong due to technical issues, internet disruptions, or other factors beyond its control. Bupa Hong Kong shall not bear any legal responsibility and participants shall not raise any objections in such cases.
27. Bupa Hong Kong reserves the absolute right of interpretation of these terms and conditions. In the event of any disputes, including those related to eligibility of participants and/or winner selection, the decision of Bupa Hong Kong shall be final and conclusive on all matters related to the Challenge.
28. In addition to these terms and conditions, participation in the Challenge is also subject to the Terms and Conditions of Blua Health app.
29. The Challenge is held in Hong Kong, and these terms and conditions shall be governed by and construed in accordance with the Laws of Hong Kong. Each eligible participant agrees to submit to the exclusive jurisdiction of the courts of Hong Kong.
30. In the event of any discrepancy or inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail.

Personal Information Collection and Privacy Notice +:
1. By participating in the Challenge, the participants (1) consent to Bupa Hong Kong and Blua Health app accessing and retrieving their personal data from third-party health and wellness applications on the participants’ preferred devices; and (2) consent to these third-party applications sharing their personal information with the Blua Health app.
2. Any personal data collected by Bupa Hong Kong during the Challenge will be used solely for purposes related to the Challenge.
3. The provision of personal data by participants to Bupa Hong Kong is voluntary. However, failure to provide sufficient information may result in disqualification from participating in the Challenge.
4. If participants experience any issues with Blua Health app registration or sign up, they should contact Blua Health Customer Service at cs@bluahealth.com.hk.
5. All data collected during the Challenge, including personal data, will be securely stored and encrypted. After the Challenge concludes (i.e., the expiration date for all award or prize redemptions), the data will be permanently deleted within 60 days.
6. Participants should review the Privacy Notice available on the Blua Health website at www.bluahealth.com.hk/Index_en.html. The Privacy Notice also applies to this Challenge.
7. Bupa Hong Kong (including but not limited to Bupa (Asia) Limited, Quality HealthCare Medical Services Limited and Horizon Health and Care Limited) and/or any members of the Bupa Group, now or in the future, may provide participants with opportunities to post photos, content, or other information, which may be shared with others through their platforms. Bupa Hong Kong may also take photos and/or videos during events such as award or prize presentation ceremonies. By participating, participants consent to the use of such photographic images (in any format) by Bupa Hong Kong and/or any members of the Bupa Group for internal communications and external promotional purposes.

1. Membership Documentation

Blua Health is offered, distributed and operated by Horizon Health and Care Limited (“Horizon”), which is a company registered in Hong Kong under the Bupa group. Horizon, we, our and us refers to Horizon Health and Care Limited, and/or where appropriate, its related body corporates and affiliates.

Please read through carefully these Terms and Conditions and Horizon’s Privacy Notice (“Privacy Notice”). You are responsible for informing yourself of any changes in respect of the documents mentioned in this paragraph, Blua Health website and Blua Health app by reviewing regularly these pages.

Becoming a Blua Health member or your participation in Blua Health app shall mean you accept the following:

You have read and agreed to these Terms and Conditions applicable to our websites, online facilities, smart phone/tablet applications, and all materials and contents therein which are relevant to Blua Health;

You consented to the collection, use (including without limitation, handling and processing) and disclosure of your personal information in accordance with Privacy Notice and

You acknowledged and agreed that we may amend these Terms and Conditions and Privacy Notice at any time and agreed to be bound by these documents as amended and any other rules, policies or procedures that may be adopted, implemented or varied by us from time to time. We have the sole discretion to apply, disapply and interpret these Terms and Conditions, Horizon Privacy Notice and any other rules, policies or procedures.

By subscribing to our marketing communications during your registration on Blua Health app, you acknowledge and agree that your personal data may be shared with any member or brand of Group Companies and our partners (within or outside of Hong Kong) for marketing purposes as described in the Privacy Notice. You may receive emails, SMS, instant messenger messages, mailings or promotional materials from us, our Group Companies and/or or our partners with respect to their own products and services. You may opt out of receiving such materials by advising us. However, if you choose to opt out, you will not be able to receive useful information about rewards under Blua Health. For details, please refer to the Privacy Notice.

2. Eligibility of Blua Health Membership
You may apply for Blua Health membership if you satisfy the following requirements: -

A. You must be at least 18 years old.
B. Each person is entitled to one membership account only. The membership account is solely for personal use of the member who has signed up for it, and you must not offer or allow any person to access or use your account. Membership account is non-transferable.
C. You must ensure that the information you submit for membership registration is authentic, accurate, complete, not misleading and without any fraud. You must provide a correct and valid email address or mobile phone number to receive membership related messages. You must be the legitimate owner of the email address or registered mobile number provided. We take no responsibility for any undelivered SMS, app notifications or emails.

3. Blua Health Membership
Blua Health membership can start on any day of the calendar year. There are two types of membership (individual holding Blua Health membership is referred as “Blua Health Member”), namely, Blua Health Basic Member ("Basic Member") and Blua Health Elite Member ("Elite Member").

A. Basic Member
I. Any individual who satisfies Blua Health membership eligibility stated in Clause 2 (Eligibility of Blua Health Membership) of these Terms and Conditions may apply for Basic Member by completing registration on Blua Health.
II. Membership for Basic Member is for life unless it is terminated pursuant to Clause 8 (Termination of Membership) of these Terms and Conditions.

B. Elite Member
I. Elite Member includes two categories, Elite Individual Member ("Elite Individual") and Elite Group Member ("Elite Group").
II. Elite Individual must be a policyowner or insured member of an existing eligible insurance plan underwritten by Bupa (Asia) Limited. Elite Group must be an insured member of an active master group insurance policy underwritten by Bupa (Asia) Limited eligible for Elite Membership (“Group Policy”).
III. You must connect your myBupa account to Blua Health to verify the policy information and membership eligibility, which will be available on and after the policy effective date of the eligible Bupa (Asia) Limited insurance plan .
IV. Membership can be renewed annually subject to these Terms and Conditions.

Memberships of any categories (i.e. Basic Member, Elite Individual and Elite Group) maybe concurrent in case where an individual holds more than one eligible insurance policies with Bupa (Asia) Limited.

Membership is granted at our sole and absolute discretion and we reserve the right to refuse any membership application, or to terminate or discontinue membership to any individual and may not provide any reason of such refusal.

We may, in our sole and absolute discretion, offer exclusive Blua Health membership to certain individuals who do not meet all of the membership eligibility under Clause 2 of these Terms and Conditions. Such exclusive membership is subject to qualifying rules and requirements set by us in our sole discretion from time to time.

4. Annual Membership Fee

We reserve the right to charge an annual membership fee and to vary the annual membership fee amount from time to time. The price of annual membership fee will be advised to you on initial application or prior to the annual membership renewal date (as the case may be).
All annual membership fee will be payable to us on or before your annual membership fee due date by using such payment methods permitted by us. Annual membership fees will be collected independently and separately from your premiums of your insurance policy(ies) which are determined by Bupa (Asia) Limited.
For memberships offered under a Group Policy, your employer will pay your membership fee in accordance with the payment mode chosen for the Group Policy.

5. Blua Health Rewards
Blua Health provides rewards to Blua Health members which may include discounts, exclusive offers, cash back rewards and other rewards relating to products and/or services offered by us and our partners from time to time.
Only a Blua Health member can enjoy the rewards offered by Blua Health. Rewards may only be used for personal and not commercial purposes.
You will be eligible to access rewards once you have activated your Blua Health membership. Please refer to the relevant rewards guide for the terms and conditions applicable to each reward.
Certain rewards or partner discounts may not be applied at the point of sale. Instead these rewards or discounts may be consolidated on a periodic basis in the form of rebates. You will receive such rebates by electronic funds transfer or vouchers, or such other method as may be determined by us from time to time at our sole discretion where applicable and subject to applicable laws. Please refer to the relevant rewards guide for the terms and conditions applicable to such reward or discount.

5.1 Fees for using rewards
Additional fees, including but not limited to, activation fees, surcharge, monthly fees and subscription fees, may be payable for the utilisation of certain rewards. The fees may be payable directly to the partner or to us. Please refer to the relevant rewards guides on the Blua Health app for more information. To the extent practicable, we will endeavour to give you notice of the introduction of, or increase to, any fees payable for the utilisation of certain rewards. We may send you such notice via electronic means, including by email to your email address last notified to us, or by posting details of the change(s) on Blua Health website and/ or Blua Health app.
5.2 Important information about rewards
We do not make any warranty, whether express or implied, including merchantability, suitability, fitness for a particular purpose, or otherwise with respect to the rewards and/or products/services provided by our partners.
We accept no responsibility or liability in respect of any acts and/or omission of the partners in connection with a Blua Health member’s use of a product or service or reliance upon advice with respect to any reward.
Under no circumstance we shall be liable for any direct or indirect loss, cost or expense arising from the member’s use or inability to use the rewards and/or products/services under Blua Health app. We accept no responsibility or liability for any partner withdrawals or discontinued service from Blua Health or reward changes or cancellations.
The use and redemption of the rewards are subject to the terms and conditions set out and imposed by the respective partners, which may be subject to change without prior notice.
You must resolve any dispute about any products or services provided as part of a reward directly with the relevant partner.

6. Blua Points
6.1 Awarding

Blua Points will be awarded to you in accordance with the terms and conditions as determined by us and the respective partner from time to time. We assume no responsibility or liability as to the awarding of points or posting of transactions into your membership account by the partners.

You shall notify us any disputes in connection with or arising from the points awarded within 30 days from the date of activity, by email at cs@bluahealth.com.hk . Our decision on any such dispute shall be final and conclusive. The points statement will be taken to be final and binding on you if we do not receive any notification from you within the stipulated timeframe.

6.2 Validity and expiry

The earned Blua points will expire on specific date based on the wallet where the points are stored. The points stored in Individual wallet will expire on the 31st January of the following calendar year.

For the points stored in Group wallet, there will be two expiry dates for each year, 31st July and 31st January, starting from 2024. For the points earned between 31st January to 30th June, the points will expire on the 31st January of the following calendar year. For the points earned between 31st July to 31st December, the points will expire on the 31st July of the following calendar year.

The table below sets out the relevant dates for illustration purpose:

6.3 Accumulation and allocation

Blua Points will be credited to your wallet in Blua Health app. There are two types of wallets: the Individual wallet for Basic and Elite Individual Members, and the Group wallet for Elite Group Members.

You can start earning and storing Blua Points in the Individual wallet once you have registered your account on Blua Health with a Basic Membership. If you have become an Elite Individual Member at a later time, there will be no change to your Individual wallet. Blua Points earned before and after becoming an Elite Individual Member will remain in the same Individual wallet.

If you are both Elite Individual and Elite Group Member, both Individual and Group wallets are available to you. You are required to select your default wallet at your first login after your Elite Group Membership is granted. Despite your choice of default wallet, there are certain Blua Points especially available to Elite Group Members can only be earned and stored in the Group wallet. You cannot transfer Blua Points between your Individual wallet and Group wallet. Upon termination of your Elite Group Membership, your Group wallet will be closed and any unused Blua Points will be forfeited.

If you have concurrent membership, Blua Points may store in different wallets under certain circumstances. The following table shows a few examples for illustration:

6.4 No Transfer of rights

The membership of Blua Health is personal to you and shall not be assigned at law or in equity. You cannot transfer, assign, sell, barter or pledge your membership rights or rights to rewards to another person or another member.
Blua Points generated under Blua Health are not transferrable to other health and wellness programmes or membership schemes operated by Bupa group of companies elsewhere in the world (and vice versa).

7. Changes to the Blua Health, Partners and Rewards

We have the sole and absolute discretion, with or without prior notice, in whole or in part, to (1) make changes to any aspect, of Blua Health including partners, rewards structure and requirements, these Terms and Conditions and Horizon Privacy Notice and (2) terminate, suspend or cancel Blua Health at any time.
The revised version of these Terms and Conditions shall be effective as at the date of publication on Blua Health website and/or Blua Health app. You will be deemed to accept all amendments to these Terms and Conditions by continuous subscription or participation in Blua Health.

8. Termination of Membership

8.1 Automatic termination
Your Blua Health membership will be terminated automatically on the happening of the following event, whichever is the earliest:
A. Basic Member
I. In the event of death of the Blua Health Member; or
II. Account has been inactive for 2 consecutive years
B. Elite Member

I. In the case of an Individual Member, when you are no longer the policyowner or insured person of any eligible Bupa (Asia) Limited insurance plan; or
II. In the case of a Group Member, when you are no longer an insured member under any eligible Group Policy issued by Bupa (Asia) Limited
III. Your Elite Membership will be converted to Basic Membership upon termination automatically

8.2 Termination by you

You may terminate your Blua Health membership through “My Profile” page on Blua Health app at any time.

8.3 Termination by us

We reserve the right to terminate, suspend or deactivate your Blua Health membership (in whole or in part, including your access and right to utilise one or more of the rewards), for reasons including but not limited to the following:
A. if we detect or suspect that there is any potential or actual breach by you of these Terms and Conditions or of any reward guides;
B. if we believe that you are abusing or misusing Blua Heath, or the rewards or privileges of Blua Health; or
C. if we believe that you are doing anything detrimental to our interest or reputation.
We reserve the right to modify and terminate the contents, rewards and other features of Blua Health, including but not limited to the app, memberships, rewards, and these Terms and Conditions at any time without prior notice.
We reserve the right to cancel all accumulated Blua Points and rewards of a member forthwith upon termination of his or her membership for whatsoever reasons without any compensation.

8.4 Events following termination of your Blua Health membership

If your membership is terminated for any reason:
A. All your rights under Blua Health including rewards and Blua Points will be forfeited upon the termination of your Blua Health membership.
B. A notification email of termination will be sent to the email address you have provided to Blua Health.
C. We shall keep your personal data on Blua Health for 2 years in compliance with legal requirements. Thereafter, we shall safely delete or destroy your personal data and records.

9. Other Important Information

9.1 Communication of Blua Health

You acknowledge and agree that we may from time to time contact you and send you documents and other information via electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax and other means of communication in respect of your membership and participation in Blua Health as described in the Privacy Notice.

You agree that any notice or material are deemed to have been provided to you if it is uploaded to Blua Health website and/or Blua Health app or if it is sent to the email or physical mail address last notified to us by you. You are responsible for advising us of any change in your contact details, and in particular ensuring that your email address remains current and unblocked and that communications from us are not filtered or placed in a location where you do not see them. We shall not be liable for failure to deliver a notice to you or correspondence lost or destroyed.

9.2 Disclosure of information

You agree that any information provided by you for use in Blua Health is voluntary for your membership and participation in Blua Health. By taking part in Blua Health, you consent us to access, use and store your health and wellness data (for example “steps” data) as collected by us from your selected third party health and fitness app/device via Blua Health in accordance with Privacy Notice.

You agree that any information provided by you for use in Blua Health shall not constitute disclosure of information in respect of any insurance policy between you and Bupa (Asia) Limited for application or any other purposes. The fact that you have provided certain information in Blua Health does not discharge your obligation to disclose all information relevant and material to insurance coverage and claims under an insurance policy with Bupa (Asia) Limited.

If you are a Blua Health Member under a group medical insurance policy, we shall not provide your personal health or medical related information to your employer. Any information provided to your employer will be, as far as possible, in an aggregate format on an anonymous basis.

9.3 Tools and Monitoring

We may deploy data analytics tool to monitor Blua Health’s usage to provide us with information to operate, evaluate and improve Blua Health and our services and understand your preferences. We may also collect and use technical data and related information including, but not limited to technical information about your device (e.g. its system and application software) to facilitate the provision of updates, product support, and other services to you related to Blua Health. Any personal data collected pursuant to this paragraph will be subject to the Privacy Notice. The functions within Blua Health may involve third party software or services for which we make no warranties and assume no obligation or responsibility to it. Your use shall signify your acceptance of the third parties’ terms and conditions and privacy policies.

To the extent permitted by law, we shall accept no responsibility or liability under tort (including negligence), breach of contract or otherwise, for death or personal injury, loss, damage, costs or expenses howsoever occasioned, sustained or suffered, as a result of or in connection with the use of third party software or services.

9.4 Links to Third Party Websites

We may provide links to other websites or resources maintained by unrelated companies and persons on Blua Health. We do not monitor the contents of the linked sites and have no control over them. We are not responsible for the content or material of any linked site or any links contained in a linked site, or any changes or updates to such linked sites. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the linked site or any association with its operator. Your access and use of such linked sites remains entirely at your own risk and you agree that we shall not be responsible or liable for any loss or damage of any kind incurred as a result of the use of the services or the content of any linked site.

9.5 Use of Biometric Authentication Service

Biometric Authentication Service provides an alternative means for you to use your biometric credentials as a security code to confirm your identity to access your Blua Health account through the app with the permitted mobile device, in lieu of your Blua Health user ID and password. You may still use Blua Health user ID and password to log on to Blua Health.

You acknowledge and agree that in order to use Biometric Authentication Service:

A. You must hold a valid Blua Health account;
B. You must install Blua Health using a permitted mobile device;
C. You will need to activate biometric function on your permitted mobile device and register at least one of your biometric credentials to control access to the permitted mobile device;
D. You will be required to undergo a registration process to choose to use the biometric credentials you store on your permitted mobile device for accessing your Blua Health account; upon successful registration process, you may use your biometric credentials stored on your permitted mobile device to confirm your identity for accessing your Blua Health account;
E. You must ensure that only your biometric credentials are stored on your permitted mobile device to access the device and you understand that upon the successful registration of your permitted mobile device, any biometric credentials that are stored on your permitted mobile device can be used to access and operate your Blua Health account; and
F. It is your sole responsibility to take all reasonable security measures to prevent the unauthorised use of Biometric Authentication Service; you should ensure the security of the security codes as well as the password or code that you use to register your biometric credentials on the permitted mobile device.
I. You should not use face authentication module if you have an identical twin sibling, in which case you are recommended instead to use Blua Health user ID and password to log on to Blua Health;
II. You should not use face authentication module if you are an adolescence while your facial features may be undergoing a rapid stage of development, in which case you are recommended to instead use Blua Health user ID and password to log on to Blua Health; and
III. You should not take any action to disable any function provided by, and/or agreeing to any settings of, your mobile device that would otherwise compromise the security of the use of your logon credentials for authentication purposes (e.g. disabling “attention-aware” for face recognition).
G. You must not access or use Blua Health via any device that you are not authorised to use, or a device where software restrictions or privileges have been obtained illegally or without authorisation (for example, jailbroken or rooted devices).

You may choose to access Blua Health using your Blua Health user ID and password at any time.

Each time Blua Health detects the use of biometric credentials registered on a permitted mobile device on which you have registered for Biometric Authentication Service to access Blua Health , you are deemed to have logged into your Blua Health account.

You acknowledge that the authentication is performed by Blua Health by interfacing with the biometric authentication module on the permitted mobile device and that you agree to the authentication process. We are duly authorised to verify your identity by the biometric credentials registered on your permitted mobile device instead of your other logon credentials.

9.6 Abuse of Blua Health privilege

We offer you membership of Blua Health based on mutual trust. If we detect or suspect any dishonest or fraudulent activity or misconduct by you or anyone acting on behalf of you in relation to Blue Health (including but not limited to use of the app and/or platform, privilege or reward), we may take any action which we consider necessary to protect our legal rights, including but not limited to suspend or forfeit any reward which have or have not been received by you or terminate your Blua Health membership.

9.7 Exclusion of liabilities

By agreeing to these Terms and Conditions you agree to indemnify us, our respective officers, employees, directors, agents, advisers, partners and/or contractors against any and all loss, damage, claim or expense (including but not limited to indirect, incidental, special, punitive or consequential liability, economic loss, loss of profits and loss of opportunity) that any of them may incur or suffer that arises directly or indirectly out of these Terms and Conditions, any other governing documentation mentioned in Clause 1 of these Terms and Conditions and/or Blua Health (regardless of whether we have any control over circumstances giving rise to the claim or not).

To the maximum extent permitted by law, we and/or our respective officers, employees, directors, agents, advisers, partners and/or contractors shall not be liable for any loss, damage, claim or expense (including but not limited to indirect, incidental, special, punitive or consequential liability, economic loss, loss of profits and loss of opportunity) you, your beneficiaries or any third parties may incur or suffer that arises directly or indirectly out of these Terms and Conditions, any other governing documentation mentioned in Clause 1 of these Terms and Conditions or Blua Health (regardless of whether we have any control over circumstances giving rise to the claim or not). If we are liable to you in any way, our maximum liability shall be limited to the number of Blua Points which we consider is appropriate to be allocated to your Blua Health membership in connection with which the relevant claim arose.

We disclaim all express or implied warranties including, but not limited to, warranties of availability, price, satisfactory quality, merchantability and fitness for a particular purpose. We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with Blua Health, any information, software, products, services, rewards or content obtained through lua Health, or your dealings with our partners and third party service providers available through Blua Health.

We shall not be liable for any disruption to Blua Health or any delay to or inability to provide any of the rewards caused by circumstances beyond our control including, but not limited to, failure of any third party, strikes, riots, social unrest, acts of God, flood, natural disaster, storm, fire, lightning, epidemics, pandemics, war, hostilities (whether war be declared or not), terrorism, military or civil disturbance.

Any third party links on any of our mobile application, websites, communication channels and social media does not imply any approval or endorsement by us. We have no control over the content of those sites and accept no responsibility or liability in respect of them.

You must evaluate and bear all risks associated with the use of the content downloaded and acquired through our/third party mobile application and websites. We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with your use or inability to access our mobile application /website /third party links and/or use any related documents.

We reserve the right to provide any tax authorities with full details of any person’s accrual and redemption of rewards, upon request of a tax authority of applicable jurisdiction. We shall not be liable for cooperating with relevant tax authorities in this matter.

The material provided on any of our mobile application /websites, communication channels and social media, including all text, photographs, images, illustrations, graphics, audios and videos, is provided by way of general information only and shall not be construed as medical, health and fitness, insurance-related or otherwise any kind of advice. Whilst we, our holding company, subsidiaries, affiliates and joint venture partners, endeavour to ensure that the material contents are accurate, errors or omissions may occur and we do not accept any liability in respect of them. We recommend that you consult with your healthcare professional before you follow any health and fitness recommendation you may receive from Blua Health, our mobile application, websites, communication channels and social media. We are not a licensed healthcare service provider and have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. Blua Health does not and we do not provide any medical advice or treatment. Blua Health is not intended to be a substitute or an instruction for professional medical advice, diagnosis, treatment or management of care. Please consult your healthcare professional for any health-related issues and contact your healthcare professional immediately in case of an emergency. Blua Health and we are not intended to provide insurance-related advice or to conduct any regulated activity. The information and content provided by us or otherwise available on our platform is for informational purpose only and should not be considered professional advice or guidance. Any decisions regarding insurance or financial products should be made solely by you in consultation with a qualified professional, and Blua Health will not be held liable for any decisions made based on the information provided on our platform.

You expressly agree that your activities carry certain inherent and significant risks of property damage, bodily injury or death and that you voluntarily assume all known and unknown risks associated with these activities even if caused in whole or part by the action, inaction or negligence of us or third parties. You also expressly agree that we do not assume responsibility for the inspection, supervision, preparation, or conduct of any race, contest, group athletic activity or event that may or may not earn you reward points. If you start to feel unwell at any time after trying the workout or exercise, stop immediately and seek further advice from your healthcare professionals. Do not disregard, avoid or delay obtaining health or medical related advice from your healthcare professional because of what you may have read on our mobile application, website, communication channels and social media. We shall not be held responsible for any injuries and/or damages that may result from your participation in the workout or exercise or any health and wellness programme, of which the information has been provided to or shared with you on any of our mobile application, websites, communication channels and social media. 9.8 Third party rights

These Terms and Conditions, and other documentations issued by us relating to Blua Health are not intended to, and do not give any person who is not our member any right to enforce any of the provisions.

9.9 Severance

If any provision of these Terms and Conditions is prohibited by law or judged by a court or tribunal to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and Conditions and rendered ineffective as far as possible without modifying the remaining provisions, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.

9.10 Waiver

No failure or delay by us in exercising any or enforcing any right, power or privilege shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege.

9.11 Law and jurisdiction

These Terms and Conditions, the use of Blua Health and the relationship between you and us are governed by Hong Kong laws. By joining Blua Health, you agree to submit to the exclusive jurisdiction of the Hong Kong courts.

In case of inconsistency or conflict in meaning between the English version and Chinese version of these Terms and Conditions, the English version shall prevail. Our decision shall be final and conclusive in the event of dispute.

Issued by Horizon Health and Care Limited

September 2023

1. Introduction

1.1. Blua Health, a digital health and wellness programme, is provided to you by Horizon Health and Care Limited (“Company”, “we” or “us). We are committed to protecting your privacy and security of your personal information. This Notice is provided to you in connection with your dealings and provision of data or information to the Company. This Notice is prepared in accordance with the Ordinance and also operates as the Personal Information Collection Statement which we will provide, or make available, to you on or before the collection of your personal information by the Company.
1.2. This Notice is intended to ensure that you can make informed decisions about providing your personal information to Company in accordance with this Notice. Please be aware that this Notice replaces any notice or statement of similar nature that may have been provided to you previously. When you click on “I Agree” or select any options with similar content, or log in, confirm, agree to, use or accept this Notice we provide via registration procedure or any other way, you consent to your personal information being collected, stored, used, processed, transferred, disclosed or shared in accordance with this Notice.
1.3. For the purposes of this Notice, “Group Company” means the Company and its holding companies, branches, subsidiaries, representative offices and affiliates, wherever situated, and any one of them. Affiliates include branches, subsidiaries, representative offices and affiliates of the Company’s holding companies, wherever situated (collectively, the “Group”).
1.4. If you provide us with the personal information about other individuals, you must tell those individuals that you have provided us with their details and let them know where they can find a copy of this Notice.

2. Personal Information We Collect

2.1 We collect personal information about you during the Blua Health membership registration process including your name, contact details, date of birth and health-related information. During the course of your relationship with the Company in connection with Blua Health, further personal information relating to you may also be collected in the ordinary course of our business, for example, when you contact us with a query or comment.
2.2 Failure to supply personal information requested by the Company may result in the Company being unable to process your membership application, request for information or services, enquiries and/or provide services or products to you.
2.3 The personal information we collect and/or hold from time to time may include your personal identification information, contact information, transaction records, financial background, medical and health records, biometric data and your location and activities when you access or browse our website(s) or use our mobile application(s) or portal(s) (including any diagnostic or health-monitoring tools thereon and the Bluetooth and/or wearable device that are used to collect data for the purposes of such tools) .
2.4 We will always try to collect your personal information from you through the course of your relationship with us and in a range of ways. However, there may be instances where we will need to collect your personal information from third parties or sources in certain circumstances, such as a family member or someone else acting on your behalf, your employers, medical personnel, business/asset acquisition transactions of the Company, business partners, or public databases.
2.5 If you are under the age of 18, you should obtain consent from your parent or guardian before you provide the Company with your personal information.
2.6 Storage of personal information may be in various forms including, physical (paper) form, digital customer systems or applications, data management software or systems in the usual course of business practices, depending on your engagement with the Company.
2.7 Blua Health is delivered by the Company with the assistance of a number of technology partners (including without limitation Panoptic AI Limited and GF Lab International Limited). For more information on how these technology partners handle your personal information, you may also wish to read the privacy policies of their websites. We recommend that you review the privacy policy of each website you visit. Under certain particular scenarios, we will use the software service toolkit provided by a third party (a “Software Development Kit” or “SDK”). To provide the service to you, a SDK will collect and process your information as follows:

SDK	Purpose and Scope of Collection
Vitals SDK	In order to provide you with AI-powered vital signs analysis, we will use Vitals SDK from Panoptic AI Limited, which requests access to camera permission for customer selfie images. We we will not store these images. For more information, please see the Privacy Policy of Panoptic AI Limited at www.panoptic.ai.
GOFA SDK	In order to provide AI-powered motion sensing technology to understand your posture and movements during a workout, we will use GOFA SDK from GF Lab International Limited, which requests access to camera permission. We will not store these feature or movements. For more information, please see the Privacy Policy of GF Lab International Limited at http://gofa.co

If you refuse to agree on the listed SDK to collect your information, you may not be able to access these services, but you can still access other functionality or services of Blua Health. We may update the list of SDK from time to time.

3. Purposes of Collection

3.1 Your personal information collected may be used, stored, processed, transferred, disclosed or shared by the Company for the following purposes from time to time:
(a) processing, assessing and determining any applications for Blua Health membership, products and services;
(b) offering and providing products and services to you, and processing requests made by you from time to time, including but not limited to requests for addition, alteration, deletion, maintenance, management and operation of membership benefits in relation to your Blua Health membership;
(c) registering you as a user or a member of services or information provided or to be provided by us on the website(s), mobile application(s) or portal(s) managed and/or operated by us in connection with Blua Health;
(d) providing you with Blua Health rewards, discounts, rebates and offers;
(e) coordinating your care within Group Companies to achieve better health management outcomes;
(f) any purposes in connection with any claims made by or against or otherwise involving you in respect of any products and/or services provided by the Company including, without limitation, making, defending, analysing, investigating, detecting and preventing fraud, processing, assessing, determining, settling or responding to such claims;
(g) performing any functions and activities related to the products and/or services provided by the Company including, without limitation, audit, reporting, market research, general servicing, maintenance of online and other services, identity verification, data matching, research, data analytics and statistical analysis;
(h) providing you with personalised health information and information about our services or products, and personalised website, mobile application or portal interface in connection with Blua Health;
(i) providing you with appropriate health, insurance administration, wellness or other related services (including, without limitation, e-ticketing, appointment booking and clinic / medical professional search and service and product redemption functions on the website(s), mobile application(s) or portal(s)) managed and/or operated by us) or products;
(j) communicating with you regarding the administration, features and renewal of the Blua Health membership;
(k) operating, maintaining, evaluating, improving, troubleshooting problems, and understanding your preference(s) with our website(s), mobile application(s) or portal(s);
(l) provision and design of products and services of the Company;
(m) exercising the Company’s rights in connection with provision of any products and services to you from time to time, for example, to determine any amount of indebtedness from you, and collecting and recovering owing from you or any person who has provided any security or undertaking for your liabilities;
(n) communication with you in relation to any of the purposes set out in this Notice (for example, to update you on your Blua Health points or to notify of changes in the Blua Health) by mail, telephone, email, SMS, mobile application, social media, instant messenger or other means that become available from time to time;
(o) with your consent, marketing services, products and other subjects by us, any member and/or brand of the Group Companies (such as Bupa (Asia) Limited (“Bupa”) and/or the Quality HealthCare Group, our affiliates) and/or other third parties (please see further details in paragraph 5 below);
(p) managing our relationship with you, our business and organisations who work with us in relation to providing our products or services to you (including, with limitation, futures changes to this Notice);
(q) enabling an actual or proposed assignee, transferee, participant or sub-participant of all or a substantial part of the Company’s rights or business to evaluate the transaction intended to be the subject of the assignment, transfer, participation or sub-participation;
(r) making disclosure to satisfy the requirements of any laws, rules and regulations, codes of practice, guidance notes or guidelines binding on the Company (for example, we may be required by law to report your Blua Health points balance to tax authorities); and
(s) fulfilling any other purposes directly related to (a) to (r) above.

4. Transfer of Personal Information

4.1 Personal information collected or held by the Company relating to you will be kept confidential but the Company may transfer such personal information inside or outside the Hong Kong Special Administrative Region of the People’s Republic of China, for the purposes specified in paragraph 3 to the following classes of transferees:

(a) any member and/or brand of the Group Companies;
(b) your employer, in accordance with paragraph 4.3 below, if your employer is paying for the services or products we are providing;
(c) healthcare professionals and hospitals;
(d) any third parties engaged in connection with a member of the Group Company’s business who provides medical, health, insurance, wellness or other related services or products;
(e) any third party providers of health and wellness products and services (including fitness centres, dieticians, and health food and supplement manufacturers);
(f) any agent, contractor or third party service providers who provide administrative, telecommunications, computer, technology, payment, data processing, storage of analytics, printing, research, advertising, distribution or other services to the Company in connection with the operation of business, (including without limitation insurers; banks; lawyers; accountants; claims investigators; fraud prevention organisations; other insurance companies (whether directly or through fraud prevention organisations or other persons named in this paragraph); organisations that consolidate claims and underwriting information for the insurance industry; the police and databases or registers (and their operators) used by the insurance industry to analyse and check information provided against existing information; debt collection agencies; data processing companies; research agencies and professional advisors);

(g) with your consent, third parties (within or outside the Group Companies) in relation to direct marketing (please see further details in paragraph 5 below);
(h) third party reward, loyalty, co-branding and privileges programme providers and co-branding partners of a member of the Group Companies;
(i) financial institutions engaged by the Company or you for billing and payment purposes;
(j) any actual or proposed assignee, transferee, participant or sub-participant of all or a substantial part of the Company’s rights or business; and
(k) any person to whom the Company is under an obligation to make disclosure under the requirements of any law, rules, regulations, codes of practice or guidelines binding on the Company including, without limitation, any applicable regulators, governmental bodies, industry recognised bodies, credit reference agencies, the Courts, and where otherwise required by law.

4.2 We will only disclose personal information limited to that which is necessary to the above parties for the relevant purposes, who may process (including, without limitation, by recording, organising, structuring, storing, adapting, altering, retrieving, using, aligning, combining or erasing) your personal information for the relevant purposes set out in paragraph 3 above.

4.3 We will not provide any health-related information about you to the underwriting or claims departments of Bupa, and Bupa will not use that information in any underwriting or claims decisions. If you are a Blua Health member under a Group policy underwritten by Bupa, we will not provide any health-related information about you to your employer. We may disclose aggregated information to your employer that does not identify any individual.

4.4 In the event that we complete the acquisition of a new business or brand, we shall communicate with you through the communication channels you provided to us, and any personal information shall be treated in accordance with this Notice if it is practicable and permissible to do so.

5. Use of Personal Information in Direct Marketing

5.1 Only with your consent (which includes an indication of no objection), the Company, any member and/or brand of the Group Companies and/or the third parties stated under paragraphs 3.1 (o) and 5.2 (b) to (e) may use your personal information collected from time to time to provide you with marketing communications (including by email, SMS, mobile application, social media, instant messenger or other means that become available from time to time) relating to the following products and services:
(a) insurance, medical, dental, healthcare, wellness, personal development, beauty, sporting activities and membership, lifestyle, entertainment, financial, and related services and products;
(b) rewards, benefits, discounts, member activities, loyalty or privileges programmes and related services and products;
(c) services and products offered by the Company’s co-branding partners; and
(d) donations and contributions for charitable and/or non-profit making purposes.

5.2 The above services, products and subjects may be provided or (in the case of donations and contributions) solicited by the Company and/or:
(a) any member and/or brand of the Group Companies;
(b) third party service providers;
(c) third party reward, loyalty, co-branding or privileges programme providers;
(d) co-branding partners of a member of the Group Companies; and
(e) charitable or non-profit making organisations.

5.3 We may not use your personal information for direct marketing purposes unless we have received your consent. For the avoidance of doubt, the latest instruction (for example, consent or indication of no objection, or request for opt-out) received from you shall override any previous instruction given to the Company in this regard in relation to all of your personal information collected or held by the Company from time to time.

5.4 If you choose to personalise your services where such options are available, we will use personal information that we collect so that we can offer you those personalised services or communications. If you do not wish to accept those personalised services or communications, you can unsubscribe from those services at any time and we will cease to offer such services to you.

5.5 If you agree to receive marketing communications but do not wish to receive them in the future, you may inform us by the following applicable means:
(a) unsubscribing by following the “Unsubscribe” instructions in the Blua Health mobile applications;
(b) following the unsubscribe instructions or hyperlink in the email;
(c) unsubscribing by following the “Unsubscribe” instructions contained in the marketing text message;
(d) notifying us when you no longer wish to receive marketing communications when you receive our marketing calls; or
(e) contacting us at the address stated in paragraph 7.2 below to tell us that you no longer wish to receive marketing communication through any channel.

5.6 For the avoidance of doubt, whether or not you consent to receive marketing communications of the type described in this paragraph 5, the Company may still communicate with you regarding the administration, features and renewal of your Blua Health membership.

6. Security and Retention

6.1 The Company retains your personal information for as long as necessary for the purposes set out in this Notice, or otherwise agreed between you and us, unless otherwise required or permitted under applicable law.
6.2 Where the Company no longer requires your personal information for the purposes under this Notice, or otherwise required under law, we will take appropriate steps to securely delete or destroy your personal information.
6.3 We will take reasonable steps to securely store your personal information. This includes implementing a range of digital and physical security measures. In addition, we will restrict access to your personal information to those properly authorised to have access.
6.4 When you use our sites, we and third-party companies collect information by using cookies and other technologies such as pixel tags (for simplicity we refer to all such technologies as “cookies”). The updated version of the Cookies Policy is available for download from our website and is available upon request.
6.5 Our websites, mobile applications or portals may provide the links to other external websites over which we do not have control. You are advised to refer to the privacy policies of these websites for more information.

7. Data Access and Correction

7.1 Under and in accordance with the terms of the Ordinance, you have the following rights to:
(a) check whether the Company holds personal information relating to you and to access such personal information;
(b) require the Company to correct any personal information relating to you which is inaccurate;
(c) ascertain our policies and practices in relation to personal data and to be informed of the kind of personal information held by the Company, and
(d) request the Company to cease using your personal information for direct marketing purposes; and
(e) change your preference in respect of our use of your personal information.

7.2 Requests can be made in writing to the Company’s Data Protection Officer at the following address:
Data Privacy Officer/ Customer Care Manager
Horizon Health & Care Limited
6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Or, by email:
cs@bluahealth.com.hk

8. In accordance with the terms of the Ordinance, the Company has the right to charge a reasonable fee for the processing of any personal information access or correction request.

9. For any enquiries about this Notice, please do not hesitate to contact our Customer Care helpdesk at cs@bluahealth.com.hk .

10. Nothing in this Notice shall limit the rights of customers under the Ordinance.

11.In case of discrepancies between the English and Chinese versions of this Notice, the English version shall prevail.

Issued by Horizon Health and Care Limited
September 2023